REFUND POLICY
What to do if a purchase is delayed, faulty or not what was described.
Last updated 6 November 2026DIGITAL ITEMS
Our mace bundles are digital in-game items. We do not normally offer discretionary refunds for a change of mind after an item has been supplied. This does not limit any statutory right you have.
Where a legal cancellation period applies, we will ask for your separate express consent before supplying digital content immediately, and for your acknowledgement that the cancellation right may be lost once supply begins. Without those steps, your cancellation rights remain as the law provides.
DELIVERY PROBLEMS
If your inventory is full or you are offline, an item remains in your in-game /shop inbox. You can claim it after joining and making space. If an item does not arrive or the delivered item is faulty or not as described, contact us so we can repair, replace or refund it as required by applicable law.
REQUEST HELP
Email dylandev2579@gmail.com with the order reference, Minecraft delivery name and a short explanation. You can also open a ticket in the Titan SMP Discord. Do not post payment details publicly. We will review the purchase and respond with the available remedy.